Create a model plan for a state run Alternative dispute resolution process for business to business complaints, consumer to business complaints and private citizen to private citizen complaint

1. What kind of complaints will be heard?  Is there a dollar limit?

2.    What processes would you use- negotiation, mediation or arbitration?  A combination of all three?  Keep in mind that the idea is to decrease time and cost.  Also think about how long the process will take—one day? One hour?

3. What will the processes look like and how can they be evaluated for effectiveness