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Customer Services Drives information Systems at Volvo Cars Belgium

Customer Services Drives information Systems at Volvo Cars Belgium

http://books.google.com/books?id=J85RP4YmBTYC&lpg=PA53&ots=FWyR1_mf_d&dq=case%20study%20customer%20service%20drives%20information%20systems%20at%20volvo%20cars%20belgium&pg=PA53#v=onepage&q&f=false

Please read case and then answer all discussion questions and critical thinking questions  in essay form

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