We have discussed the importance of communication in the negotiation process. We reviewed the concept of communication as a sender encoding a message to a receiver who decodes the message and then responds back to the sender – thus creating the feedback process important to every negotiation. What are the major sources of distortion that can interfere with communication? What are the three key questions we need to ask regarding communication in negotiations? What role does listening play in the communications process . What are some of the ways that a negotiator can improve his/her communication skills?