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Which two of the techniques would you recommend as the most useful in learning more about PDR? Why are they the best techniques to use?

The CU Data Services, Inc. (CDS) has a new client – Paintless Dent Repair (PDR). PDR is a national firm that is opening its first Colorado location. CDS has been asked to design the database for the Colorado office, and you are the fortunate member of CDS who has been asked to be part of the design team. Paul Painter, the manager of the PDR location, has provided a brief description of the operation. Since the description (given below) is very short, you need to plan how to gather the requirements you will need in order to design the database.

Read the PDR description and consult Chapter 11 of Connolly and Begg as you prepare your answers for each of the following:
1. Connolly and Begg list five fact-finding techniques: examining documents, conducting interviews, observing workers, doing research, and distributing questionnaires Which two of the techniques would you recommend as the most useful in learning more about PDR? Why are they the best techniques to use?
2. What information will you need to gather before being able to state requirements for the database? Provide a specific detailed list that you would use in gathering facts and information using the two techniques you selected. If you were interviewing or using a questionnaire, what questions would you ask? If you were examining documents or “shadowing” the staff, what are you looking for? If you were doing research, what would you want to find?

– Paintless Dent Repair (Description):

PDR has a technique that removes dents of all types from cars and trucks without requiring replacement or painting of the damaged area. It is ideal for hail damage, rock damage, door “dings” and similar damage. Most insurance companies cover this type of repair.
Call for an appointment today to have one of our advisors examine your vehicle and give you an estimate of the cost of the repairs. Bring your insurance estimates if you want a second opinion. We can usually complete repairs in one or two days. We will even bill your insurance company for you. We take credit card payments or cash if you prefer. We have convenient evening and weekend appointments available.

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